Refund Policy

At Tanzeen Agro, customer satisfaction is our priority. We strive to deliver high-quality agricultural products and ensure that every order reaches you in excellent condition. Please read our refund policy carefully before placing an order.

1. Eligibility for Refund

You may be eligible for a refund if:

You receive a damaged or defective product.
You receive the wrong product.
Your order is not delivered due to an issue on our side.
The product arrives in an unusable condition.

To qualify for a refund, you must notify us within 48 hours of receiving your order.

2. Non-Refundable Items

Refunds will not be provided in the following situations:

You change your mind after placing the order.
The product has been used, opened, or altered.
The damage occurred due to improper handling after delivery.
The refund request is made after the allowed reporting period.
Products purchased during special promotions or clearance sales, unless they arrive damaged or incorrect.

3. How to Request a Refund

To request a refund, please contact our customer support with the following information:

Order Number
Full Name
Contact Number
Photos or videos showing the issue (if applicable)
A brief description of the problem

Our support team will review your request and respond as quickly as possible.

4. Refund Process

If your refund request is approved:

Refunds will be processed using the original payment method whenever possible.
Cash on Delivery (COD) refunds may be issued via bank transfer or mobile financial services.
Refunds are typically processed within 7–10 business days after approval.

5. Order Cancellation

Orders may be canceled before they are shipped.

Once an order has been dispatched, it cannot be canceled. In such cases, please follow the return or refund process if applicable.

6. Replacement Policy

Instead of a refund, we may offer a replacement product if:

The wrong item was delivered.
The product was damaged during shipping.
The product has a verified manufacturing defect.